FAQ
Returns & Refunds & Exchanges
Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your delivery date, unfortunately you cannot return any items. Any items past this date will be returned to the original shipping address.
To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received them.
We recommend that you carefully try new items on within the home, just in case you need to return them.
All sale items are final sale and non-returnable/refundable.
We are not accountable for inaccurate information entered into an order directly by a customer regarding product, size, colour, address, etc.
We are unable to accept exchanges at this current time, we recommend you follow the return process above to receive a full refund and place a new order for an alternative product or size.
If you have a query about your return, or would like an update on its progress, please contact us at trekfituk@outlook.com
How to return?
Please pack your return item with a note of order number, name, and address. Please ensure all returns are unworn, unwashed and free from pet hair . We cannot accept items if not.
If an item being returned is faulty, we’ll repair, exchange or refund regardless of condition, though it’s greatly appreciated if it’s washed first.
Contact trekfituk@outlook.com for the return address if you have misplaced the returns slip placed inside your delivery.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund.
We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Customs & Imports
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We are not able to cover the costs of tax/charges.
International Customs tax/charges are not within our control so you may be required to pay this depending on your location
Can I wash my trekfit?
Yes!
Our trekfit fleeces machine wash really well on a gentle 20°C or 30°C cycle.
Please refrain from using tumble dryers and fabric softeners with your trekfits, and leave to dry naturally.
Complaints
We take all complaints very seriously. We strive to make wonderful products, give excellent customer service, and really care about our little business. We work hard to ensure our customers are happy and continue to purchase trekfits in the future for your beloved pets. If we do make a mistake, we will make every effort to rectify it.
Shipping Options
Please ensure your delivery address is correct before submitting your order, this cannot be changed once your order has been dispatched.
Please note all orders will be dispatched using Royal Mail services, however we have a 1-2 days processing time before shipping.
If you wish for your item to be tracked and signed for, please select the appropriate shipping option at the checkout.
Please be aware, if you use our un-tracked royal mail service option, we are unable to provide assistance with lost post.
Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your delivery date, unfortunately you cannot return any items. Any items past this date will be returned to the original shipping address.
To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received them.
We recommend that you carefully try new items on within the home, just in case you need to return them.
All sale items are final sale and non-returnable/refundable.
We are not accountable for inaccurate information entered into an order directly by a customer regarding product, size, colour, address, etc.
We are unable to accept exchanges at this current time, we recommend you follow the return process above to receive a full refund and place a new order for an alternative product or size.
If you have a query about your return, or would like an update on its progress, please contact us at trekfituk@outlook.com
How to return?
Please pack your return item with a note of order number, name, and address. Please ensure all returns are unworn, unwashed and free from pet hair . We cannot accept items if not.
If an item being returned is faulty, we’ll repair, exchange or refund regardless of condition, though it’s greatly appreciated if it’s washed first.
Contact trekfituk@outlook.com for the return address if you have misplaced the returns slip placed inside your delivery.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.
It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund.
We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.
Customs & Imports
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
We are not able to cover the costs of tax/charges.
International Customs tax/charges are not within our control so you may be required to pay this depending on your location
Can I wash my trekfit?
Yes!
Our trekfit fleeces machine wash really well on a gentle 20°C or 30°C cycle.
Please refrain from using tumble dryers and fabric softeners with your trekfits, and leave to dry naturally.
Complaints
We take all complaints very seriously. We strive to make wonderful products, give excellent customer service, and really care about our little business. We work hard to ensure our customers are happy and continue to purchase trekfits in the future for your beloved pets. If we do make a mistake, we will make every effort to rectify it.
Shipping Options
Please ensure your delivery address is correct before submitting your order, this cannot be changed once your order has been dispatched.
Please note all orders will be dispatched using Royal Mail services, however we have a 1-2 days processing time before shipping.
If you wish for your item to be tracked and signed for, please select the appropriate shipping option at the checkout.
Please be aware, if you use our un-tracked royal mail service option, we are unable to provide assistance with lost post.