FAQ
Frequently Asked Questions
Welcome to trekfit! We create stylish, comfortable dog fleeces and accessories designed for dogs of all shapes and sizes, with a particular focus on breeds that can be tricky to fit, including Dachshunds, Italian Greyhounds, Whippets and other sighthounds.
Whether you're looking for the perfect Dachshund fleece, an Italian Greyhound coat, or a cosy fleece for your dog, you'll find answers to some of our most frequently asked questions below.
Choosing the Right Trekfit Fleece
What breeds are Trekfit fleeces suitable for?
Trekfit makes fleeces for dogs of all shapes and sizes. We have specific sizing designed for Dachshunds and Sighthounds, including Italian Greyhounds and Whippets, as well as our 2 and 4 Leg Fleeces which are suitable for all breeds.
If you're unsure which style would work best for your dog, please get in touch with us. We're always happy to help recommend the best option based on your dog's breed and measurements.
Do you make fleeces specifically for Dachshunds?
Yes! Our Dachshund fleeces are designed specifically with the unique shape of Dachshunds in mind.
Dachshunds have a distinctive long back and deep chest, which can make finding well-fitting dog clothing difficult. Our Dachshund collection has been created to provide a comfortable, practical and stylish fit.
Do you make fleeces for Italian Greyhounds and Whippets?
Yes! Our Sighthound collection is designed for breeds such as Italian Greyhounds and Whippets.
Sighthounds have a unique shape, with long backs, slim waists and deep chests, so finding a comfortable dog fleece can be challenging. Our Sighthound fleeces are designed with these proportions in mind.
What is the difference between the 2 Leg and 4 Leg Fleeces?
Our 2 Leg Fleeces are designed to be suitable for all breeds of dogs and provide coverage across the body while leaving the back legs free.
Our 4 Leg Fleeces provide additional coverage and are particularly suited to dogs who benefit from more warmth and protection around their legs.
If you're unsure which style is best for your dog, please contact us and we'll be happy to help.
Sizing & Fit
How do I choose the right size for my dog?
We strongly recommend measuring your dog before ordering.
The most important measurements are:
Neck: Measure around the base of your dog's neck, where their collar naturally sits.
Chest: Measure around the widest part of your dog's chest, just behind their front legs.
Length: Measure from the back of your dog's neck to the base of their tail.
Please compare your dog's measurements with the size guide for the specific fleece you're interested in, as sizing can vary between our Dachshund, Sighthound and 2 Leg collections.
What if my dog is between sizes?
Our fleece fabric is stretchy and designed to allow for a comfortable, flexible fit.
If your dog falls between two sizes, consider the fit you prefer. A smaller size may provide a closer fit, while sizing up can provide a little more room.
If you're unsure, don't guess! Send us your dog's breed, measurements and, if possible, their weight, and we'll be happy to help you choose.
How do I measure my Dachshund for a fleece?
For a Dachshund, measure:
- The length from the back of the neck to the base of the tail.
- The chest around the widest part, just behind the front legs.
- The neck around the base of the neck.
Because Dachshunds have such distinctive proportions, we recommend using our dedicated Dachshund size guide rather than relying on your dog's weight alone.
How do I measure my Italian Greyhound or Whippet for a fleece?
For Sighthounds, measure your dog from the bottom of the neck to the base of the tail for their back length.
You should also measure around the widest part of their chest, just behind the front legs.
Our Sighthound size guide is designed around these measurements to help you find the best fit for your Italian Greyhound, Whippet or other Sighthound.
What if I'm still unsure about sizing?
We're happy to help!
Send us your dog's:
- Breed
- Weight
- Back length
- Chest measurement
- Neck measurement, where applicable
We'll do our best to recommend the most suitable trekfit size.
You can also contact us through our Live Chat during business hours.
When in doubt, ask us before ordering, we'd much rather help you find the right size than have you order the wrong one.
About trekfit Fleeces
Are trekfit fleeces stretchy?
Yes. Our fleece fabric has stretch, allowing your dog to move comfortably while wearing their trekfit.
The amount of stretch can vary slightly between products, so if you have any questions about a particular fleece, please contact us before ordering.
Are trekfit fleeces suitable for everyday walks?
Our fleeces are designed to be comfortable and practical for everyday adventures.
They're a great option for adding an extra layer during cooler weather, walks and outdoor adventures.
Can my dog wear a harness with their Trekfit fleece?
The suitability of wearing a harness over or underneath a fleece can depend on the individual dog, harness style and fleece design.
If you're unsure whether a particular Trekfit fleece will work with your dog's harness, please contact us and we'll be happy to advise where possible.
Are Trekfit fleeces suitable for puppies?
Our fleeces can be suitable for puppies, but please remember that puppies grow quickly.
We recommend measuring your puppy before ordering and checking their measurements against the relevant size guide.
Caring For Your Trekfit
How should I care for my Trekfit fleece?
Please follow the care instructions provided with your individual product.
To help keep your fleece looking and feeling its best, we recommend following the washing instructions carefully and avoiding unnecessary heat.
If you're unsure about how to care for a particular product, please contact us before washing it.
Orders & Dispatch
How quickly will my order be dispatched?
All Trekfit orders have a processing time of 1–2 working days before shipment.
Orders placed before 12:00 PM are usually dispatched the same day or the following working morning, although processing can take up to 1–2 working days during busy periods.
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
My tracking hasn't updated. What should I do?
Tracking information can sometimes take 24–48 hours to update after your order has been dispatched while the courier processes and scans your parcel.
If your tracking hasn't updated after 48 hours, please contact us with your order number and we'll be happy to investigate.
Please remember that tracking updates can sometimes be delayed during busy periods, weekends and public holidays.
What shipping options do you offer?
We offer a range of shipping options at checkout, including Tracked 24 and Tracked 48, as well as international tracked delivery services.
The available shipping methods and estimated delivery times will be displayed at checkout.
Please remember that your order will first be subject to our 1–2 working day processing time before dispatch.
International delivery times can vary depending on the destination country and customs processing.
International Orders & Customs
Do I have to pay customs or import charges?
If you're ordering from outside the UK, your order may be subject to customs duties, import taxes or other fees when it arrives in your country.
These charges are the responsibility of the customer and aren't included in the product or shipping price at checkout.
Customs regulations vary between countries, so we recommend checking with your local customs authority before ordering.
What happens if I refuse an international delivery because of customs charges?
If a parcel is refused because of customs duties, taxes or other import charges, it may be returned to us.
Any return shipping costs incurred may be deducted from your refund.
Customs duties, taxes and other import fees are non-refundable.
Returns & Exchanges
Can I return my trekfit order?
Yes. We want you to be happy with your purchase.
Items must be:
- Unused and unworn
- Free from dog hair
- Returned with tags attached
- In their original packaging where applicable
- Returned within 14 days of receiving your order
Please contact us if you need to arrange a return.
Who pays for return postage?
Customers are responsible for the cost of returning an item.
We require returns to be sent using a tracked shipping service so that your parcel can be safely monitored in transit.
Can I exchange my fleece for a different size?
We don't currently offer direct swaps.
If you need a different size, colour or style, we recommend returning your original item in accordance with our returns policy and placing a new order for the item you'd like instead.
How long does a refund take?
Once we receive your return and confirm that it meets our return requirements, your refund will be processed to the original payment method.
Please allow 2–4 business days for the refund to be issued.
Are sale items and seconds refundable?
Sale, clearance and seconds products are not eligible for return, so please check the product details carefully before purchasing.
Can I Change or Cancel My Order?
Can I change or cancel my order after placing it?
We process orders as quickly as possible, so please contact us as soon as possible if you need to make a change or cancel your order.
While we'll always do our best to help, we can't guarantee changes or cancellations once an order has entered processing or has been dispatched.
If your order has already been dispatched, you may be able to return it in accordance with our Returns Policy.
Need Help Choosing?
Still not sure which fleece or size is right for your dog?
We're here to help.
Send us your dog's breed, weight, chest measurement and back length, and we'll do our best to recommend the most suitable Trekfit fleece and size.
You can also contact us through our Live Chat during business hours.
We know that every dog is different, especially those long-backed Dachshunds and beautifully shaped Sighthounds, so don't be afraid to ask.